General Terms and Conditions of Sale (GTC)


Definition of the framework for sales made on, specifically subscriptions and computer troubleshooting services.

Formation of the Contract

Online ordering procedure, with mention of the automatic sending of a confirmation by email.


Detail of prices for subscriptions and technical interventions, including accepted payment methods and billing policy.

Execution of Services

Explanation of how services are provided, including deadlines, access to technical support, and specific conditions of human interventions.

Right of Withdrawal

Information on the right of withdrawal for consumers, with a 14-day period after subscribing to the service.

Claims and Mediation

Process for managing claims and modalities for recourse to mediation in case of dispute.

Applicable Law and Jurisdiction

Determination of the applicable law and the competent jurisdiction to resolve disputes.


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