20 years of IT support
Two decades spent troubleshooting IT for very small businesses, on site and remotely. That experience taught us what really gets in the way day to day, and how to clear it fast.
COMPARISON
iokoo vs freelance IT technician.
The agility of a freelancer, the continuity of a team. Here is the comparison, honestly.
| Criterion | Freelance technician | iokoo Recommended |
|---|---|---|
| Availability | 1 person, subject to leave and downtime | Team + AI assistant around the clock |
| Continuity | Single point of failure | Expert pool, no service interruption |
| Expertise | One profile, one speciality | Multi-disciplinary, ISO 9001 certified |
| AI assistant | No | Yes, tailored to your environment |
| Response time | Depends on schedule and availability | Instant, expert in under 15 min |
| Commitment | Hourly billing, uncertain outcome | Monthly flat fee, resolved or refunded |
| Data | Varies by technician | Hosted in the EU |
-
Availability
Freelance : 1 person, subject to leave and downtime
iokoo : Team + AI assistant around the clock
-
Continuity
Freelance : Single point of failure
iokoo : Expert pool, no service interruption
-
Expertise
Freelance : One profile, one speciality
iokoo : Multi-disciplinary, ISO 9001 certified
-
AI assistant
Freelance : No
iokoo : Yes, tailored to your environment
-
Response time
Freelance : Depends on schedule and availability
iokoo : Instant, expert in under 15 min
-
Commitment
Freelance : Hourly billing, uncertain outcome
iokoo : Monthly flat fee, resolved or refunded
-
Data
Freelance : Varies by technician
iokoo : Hosted in the EU
The agility of a freelancer, the continuity of a team.
Why iokoo rather than a freelance IT technician?
A freelance technician offers responsiveness and a personal touch, but availability is tied to a single individual: holidays, illness, or overload can bring your operations to a halt. iokoo brings the best of both worlds: an AI assistant available at any time for day-to-day requests, and a pool of ISO 9001 certified experts who step in within 15 minutes for complex issues. Fixed monthly fee, result commitment, data hosted in the EU.
More than knowledge: 20 years of field experience.
An AI assistant knows the theory. Our experts have solved thousands of real cases in small businesses and capture them in a dedicated IT knowledge base. The result: the right reflexes and the tips that actually solve the problem, not just a generic answer.
A dedicated knowledge base
Every case we solve enriches an IT knowledge base built for small businesses. When a problem resembles one we have already handled, the proven solution is immediately at hand.
Field tips and reflexes
Beyond documentation, our experts draw on the hands-on tricks accumulated over countless interventions. These are the tips no generic answer provides, and they save real time.
Frequently asked questions
My freelance technician suits me well — why switch?
iokoo does not replace the human relationship, it secures it. With a pool of certified experts and an AI assistant available 24/7, your IT never stops, even when your usual contact is unavailable.
Is iokoo more expensive than an hourly freelancer?
At €8 /month excl. VAT for your whole organisation, iokoo often costs less than a single hour of freelance work. And availability is unlimited, with no billing surprises.
What does the expert pool cover exactly?
Networking, devices, security, cloud, and business software: our experts cover a broad scope, all certified and supervised under our ISO 9001 commitment.